Shipping and returns

Shipping

Where We Ship

We currently ship to addresses within the contiguous United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses, or international destinations.

Free Standard Shipping

We offer free standard shipping on all eligible orders placed through sleepzonelife.com. No minimum purchase is required.

Order Processing Time

Orders are typically processed within 3–4 business days. Business days do not include weekends or U.S. federal holidays.

Estimated Delivery Time

After your order has shipped, standard delivery typically takes 3–7 business days. Delivery times are estimates and may vary depending on the destination, carrier operations, weather, peak shipping periods, or other circumstances outside our control.

Shipping Carriers

Orders may be shipped through UPS, FedEx, or USPS. The carrier is selected based on the delivery address, package size, inventory location, and available shipping service.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for the carrier's tracking information to update.

Changing or Canceling an Order

To request an address change or order cancellation, contact us as soon as possible at cs@sleepzonelife.com. We will do our best to assist, but we cannot guarantee that changes or cancellations can be completed after an order has entered processing or has been shipped.

Shipping Delays

If we become aware that your order cannot be shipped within the expected timeframe, we will contact you with an updated estimated shipping date and available options.

Lost Packages or Orders Marked as Delivered

If your tracking information has not updated, your package appears to be lost, or the carrier marks the package as delivered but you cannot locate it, contact us at cs@sleepzonelife.com. Our customer care team will assist with reviewing the shipment and contacting the carrier when appropriate.

30-Night Trial and Returns

30-Night Trial

Orders placed directly through sleepzonelife.com are eligible for our 30-Night Trial. The trial period begins on the date the carrier marks your order as delivered.

You may open, use, and sleep on the product during the trial period. To qualify for a return, the product must be free from stains, damage, excessive wear, odors, pet hair, and other conditions beyond normal trial use.

Return Shipping

Sleep Zone covers return shipping for approved returns. There is no restocking fee.

Please do not send a product back without first contacting our customer care team. We will provide the approved return instructions and, when applicable, a prepaid return shipping label.

How to Start a Return

Return Condition

Returned products must be reasonably clean and complete. We reserve the right to deny a return or reduce the refund when a product is returned with stains, damage, strong odors, missing components, excessive wear, or evidence of misuse.

Sets and Bundles

Products sold as a set or bundle must be returned as a complete set. Individual components from a set or bundle cannot be returned or refunded separately.

Items That Cannot Be Returned

Gift cards are final sale and cannot be returned, exchanged, or redeemed for cash, except where required by applicable law.

Exchanges

We do not process direct product-for-product exchanges. To receive a different size, color, or product, place a new order through sleepzonelife.com and contact us separately to begin the return of the original order.

The new order and the original return may be processed at the same time. The new order will be charged separately, and the original order will be refunded after the returned product has been received, inspected, and approved.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at cs@sleepzonelife.com as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. Our customer care team will review the issue and provide an appropriate resolution. Sleep Zone will cover approved return or replacement shipping costs.

Refunds

Once your return has been delivered to us, we will inspect it and notify you by email whether the return has been approved.

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Refunds are limited to the amount actually paid for the returned product after discounts, promotional codes, gift cards, rewards, or other credits have been applied. Promotional codes and discounts have no cash value and are not refunded or reissued.

If more than 15 business days have passed since we approved your return and you have not received the refund, contact us at cs@sleepzonelife.com.

Orders Purchased Through Other Retailers

This policy applies only to orders placed directly through sleepzonelife.com.

Products purchased through Amazon, Walmart, Wayfair, or another third-party retailer must be returned through the original retailer and are subject to that retailer's shipping, return, and refund policies.