All Sleep Zone products are guaranteed to the original owner with proof of purchase for the lifetime of the product against defects in workmanship or materials. Damage due to accident, normal wear and tear, improper care, negligence or the natural breakdown of materials over time are not covered under warranty. And standard products may be returned in unused condition with original packaging and receipt within 30 days for a refund or exchange (excluding return shipping charges).

*When you are not satisfied your purchase from our Amazon shop, you can contact us directly to make a warranty claim through Amazon within 30 days upon receipt of the product. Please visit and claim the Online Returns Center in your amazon account.

WARRANTY COVERAGE

The Sleep Zone Warranty covers all defects as defined below.

I. COVERED DEFECTS

The following shall be considered as a defective should your product meet the below criteria as determined solely by us:

A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.

A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of zipper.

……

II. WHAT IS NOT COVERED

Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. Exclusions from the Limited Warranty include but are not limited to:

 · Normal wear and tear.

 · Any improper use of the product.

 · Minor imperfections such as slight color difference.

 · Stains, tears, burns, and discoloration that occur over time and/or are caused by you.

 · Personal opinions or preferences regarding the softness, firmness or attributes of a product.

 · Any purchased or acquired used, resold, gifted or anyway not in possession of the original owner.

 · Any purchased from a non-authorized Sleep Zone distributor.

 · Damage caused by animals, rodents or children.

 · Naturally occurring aromas from foam, cotton, or other materials.

To submit a claim relating to a defect in your Sleep Zone bedding, please contact us at service@sleepzonelife.com and email us the following:

· The order number and/or the name of who placed the order.

· A brief description of the what is going on with the product.

· A photo or short video documenting the issue you are experiencing.

Upon receipt of your claim, you will receive a response from us soon.